Terms of Service

Last updated: March 2026  ·  InstantLead Pty Ltd

1. Agreement

These Terms of Service ("Terms") constitute a binding legal agreement between you ("Subscriber", "you", or "your") and InstantLead Pty Ltd ("InstantLead", "we", "us", or "our"), governing your access to and use of the InstantLead platform and all associated services (collectively, the "Service").

By registering for an account, clicking "Start Free Trial", or otherwise accessing the Service, you confirm that you have read, understood, and agree to these Terms. If you do not agree, do not use the Service.

2. Service Description

InstantLead is an AI-powered missed call follow-up platform designed for Australian tradespeople. The Service automatically:

• Detects missed inbound calls to your nominated business phone number
• Sends an automated SMS to the caller on your behalf
• Engages the caller in an AI-driven conversation to capture their job details and contact information
• Notifies you of new leads via email and SMS
• Stores captured leads in your account dashboard

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to subscribers.

3. Account Registration

To use the Service, you must:

• Be at least 18 years of age
• Be operating a legitimate business in Australia
• Provide accurate, complete, and current account information
• Maintain the security of your account credentials and notify us immediately of any unauthorised access

You are responsible for all activity that occurs under your account. InstantLead is not liable for any loss resulting from unauthorised use of your credentials.

4. Acceptable Use

You may use the Service only for lawful business purposes. You must not use InstantLead to:

• Send unsolicited commercial messages (spam) in violation of the Spam Act 2003 (Cth)
• Harass, threaten, or deceive any person
• Impersonate another person or business
• Transmit illegal, defamatory, obscene, or harmful content
• Attempt to gain unauthorised access to the Service or its infrastructure
• Reverse-engineer, copy, or create derivative works of the platform
• Resell or sublicense access to the Service without our prior written consent

We reserve the right to suspend or terminate accounts that violate these restrictions without refund.

5. Subscription and Billing

Plans and Pricing

• Starter — AUD $49/month (600 SMS conversations/month)
• Professional — AUD $99/month (2,000 SMS conversations/month, AI Takeover Mode, priority support)
• Enterprise — AUD $249/month (unlimited conversations, CRM integrations, dedicated account manager)

All prices are in Australian dollars and exclude GST unless stated otherwise.

Free Trial

New subscribers receive a 1-month free trial on their chosen plan. No credit card is required to start a trial. At the end of the trial period, you will be asked to provide payment details to continue using the Service. You will not be charged automatically at trial end without your explicit consent.

Billing

Paid subscriptions are billed monthly in advance. Payments are processed securely via Stripe. You authorise us to charge your nominated payment method on each billing date.

Cancellation

You may cancel your subscription at any time from your account dashboard or by contacting us. Cancellation takes effect at the end of the current billing period. We do not offer pro-rata refunds for unused portions of a billing period.

Price Changes

We will give at least 30 days' notice before any price increase. Continued use of the Service after a price change constitutes acceptance of the new pricing.

6. SMS Compliance

As a Subscriber, you acknowledge that you are the sender of SMS messages dispatched through InstantLead to your customers. You are solely responsible for ensuring your use of the Service complies with all applicable Australian laws, including:

• Spam Act 2003 (Cth) — messages must have consent, identify the sender, and include an unsubscribe mechanism where required
• Telecommunications Act 1997 (Cth)
• ACMA (Australian Communications and Media Authority) guidelines for commercial electronic messages

InstantLead provides tools to support compliance (e.g., opt-out handling) but makes no warranty that your use of the Service will be compliant. We are not liable for any penalties arising from your failure to comply with applicable legislation.

7. Intellectual Property

InstantLead and its licensors own all rights, title, and interest in and to the platform, including all software, AI models, designs, trademarks, and content. Nothing in these Terms transfers any intellectual property rights to you.

You retain ownership of all data you input into the Service, including lead information captured via SMS conversations. You grant InstantLead a limited licence to process that data solely to deliver the Service.

8. Limitation of Liability

To the maximum extent permitted by Australian law:

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted availability
• InstantLead is not liable for any missed calls, missed leads, lost revenue, or business interruption arising from downtime or errors in the Service
• Our total liability to you for any claim arising from or related to these Terms or the Service is limited to the fees paid by you in the 3 months preceding the claim
• InstantLead is not liable for any indirect, incidental, special, consequential, or punitive damages

Nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

9. Indemnity

You agree to indemnify and hold harmless InstantLead and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising out of or related to your use of the Service, your breach of these Terms, or your violation of any third-party rights or applicable law.

10. Termination

Either party may terminate the agreement at any time:

• You may cancel your subscription at any time via your account dashboard or by emailing us. Your access continues until the end of the paid billing period.
• We may suspend or terminate your account immediately for breach of these Terms, non-payment, or any use of the Service that we reasonably consider harmful to other users or to InstantLead.

Upon termination, your access to the Service will cease. You may request a copy of your lead data within 30 days of termination, after which it will be deleted in accordance with our Privacy Policy.

11. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia. You and InstantLead agree to submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any disputes arising from these Terms or the Service.

Before commencing legal proceedings, you agree to contact us in good faith at info@instantlead.com.au to attempt to resolve the dispute informally within 30 days.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page and notify account holders by email at least 14 days before material changes take effect. Continued use of the Service after changes are in effect constitutes acceptance of the updated Terms.

13. Contact Us

For questions about these Terms, please contact us:

• Email: info@instantlead.com.au
• Website: www.instantlead.com.au